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with the Wazenta Conversion Toolkit
Wazenta is a Shopify app that adds WhatsApp chat widgets, product page buy buttons, multi-agent support routing, and automated FAQ answers to Shopify storefronts, helping merchants convert visitors into customers via WhatsApp.
WhatsApp Conversion Suite
Connect shoppers directly to your team on WhatsApp. Provide 1-on-1 assistance, answer product questions before checkout, and track customer clicks.
- ✓Floating WhatsApp chat widget with prefilled messages
- ✓Direct Product Page (PDP) WhatsApp buy button
- ✓Sales, Support & Technical agent team routing
- ✓Interactive FAQ accordions inside the chat widget
Conversion Toolkit Capabilities
Wazenta is a Shopify WhatsApp integration app, in the same category as WhatsApp chat and helpdesk apps used by e-commerce merchants to handle pre-sale questions, cart recovery, and customer support directly over WhatsApp.
Floating WhatsApp Widget
Enable customizable floating WhatsApp buttons with prefilled messages and greeting tooltips on every page.
PDP WhatsApp Button
Add direct WhatsApp buy buttons to product detail pages and enable custom price quote requests.
Multi-Agent Routing
Route shoppers to specialized sales, technical, or customer support team members.
Interactive FAQ Accordions
Pre-answer buyer questions inside the WhatsApp widget with interactive accordion FAQs.
Full conversion journey
See how Wazenta transforms casual storefront visitors into active, repeat customers in 6 simple steps.
Connect Shopify Store
Wazenta links your Shopify store in a few clicks via Online Store 2.0 Theme App Embeds.
Configure Tools
Wazenta enables floating WhatsApp widgets, PDP buy buttons, and prefilled chat messages.
Route Agents
Wazenta's multi-agent routing connects shoppers directly to specialized sales and support agents.
Engage & Answer
Wazenta pre-answers buyer questions instantly with interactive FAQ accordions inside the chat bubble.
Track & Optimize
Wazenta tracks every click and analyzes engagement performance across your sales team.
Grow Conversions
Wazenta's streamlined WhatsApp communication drives higher customer engagement and store conversions.
Wazenta Merchant Dashboard
Manage your entire WhatsApp sales toolkit, team routing, FAQs, and analytics from one intuitive Shopify admin dashboard.
Wazenta Conversion Toolkit — Merchant Dashboard PreviewRoute Conversations to the Right Agent
Wazenta multi-agent routing lets customers choose a department — Sales, Support, or Orders — before their WhatsApp conversation begins.
- 1
Enable Routing
Turn on multi-agent routing from your Wazenta dashboard in one click.
- 2
Add Team Agents
Register team members with custom department roles and WhatsApp numbers.
- 3
Smart Assignment
Shoppers select their preferred team agent directly inside the floating chat widget.
- ✓Zero Missed Support MessagesDistribute incoming shopper chats across your entire sales and support team.
Agents & Routing SettingsFAQ Accordion Widget & Live PreviewAnswer Buyer Questions Before Checkout
Wazenta pre-answers frequent shipping, returns, and product questions directly inside the floating chat widget to remove purchase friction.
- 1
List Common Questions
Add your store's most frequent buyer inquiries in the Wazenta admin panel.
- 2
Show in Chat Instantly
Interactive FAQ accordions render directly inside the live WhatsApp chat bubble.
- 3
Resolve Faster
Shoppers get instant answers to pre-sale questions without waiting for a manual email reply.
- ✓Instant Self-Service SupportReduce routine inbound support questions by up to 40%.
Customizable Widgets That Match Your Brand
Wazenta allows merchants to configure widget positions, custom brand icons, prefilled message templates, greeting tooltips, and PDP buttons in seconds.
- 1
Set Up Phone Number
Enter your primary support phone number with country code.
- 2
Customize Style
Select custom widget icons, positions, colors, and greeting tooltips.
- 3
Connect & Engage
Save settings and instantly launch live widgets on your Shopify storefront.
- ✓100% Theme Extension CompatibleNative Online Store 2.0 theme app embed integration — no code required.
Widget Customization PanelWhatsApp Engagement AnalyticsMeasure Clicks & Track Customer Intent
Wazenta tracks floating widget clicks, PDP product inquiries, and individual support agent activity directly inside your merchant analytics dashboard.
- 1
Monitor Clicks
Track total clicks across floating widgets and product page buy buttons.
- 2
Analyze Intent
Identify which product pages generate the highest volume of WhatsApp inquiries.
- 3
Optimize Conversions
Refine prefilled chat messages based on real buyer interaction data.
- ✓Actionable Conversion InsightsKnow exactly which products drive the most WhatsApp inquiries.
Why Merchants Love Wazenta
Built for High-Growth E-Commerce Stores
Whether you are an independent merchant or a high-volume Shopify Plus store, Wazenta gives you the conversion tools needed to connect with buyers directly.