Question 1

What is Wazenta?

Accepted Answer

Wazenta is a modular Conversion Toolkit for Shopify merchants that adds WhatsApp chat widgets, PDP buy buttons, multi-agent support routing, and interactive FAQ accordions to Online Store 2.0 storefronts, helping turn store visitors into active buyers.

Question 2

Is there a free trial?

Accepted Answer

Yes, Wazenta offers a 7-day free trial with full access to conversion features and no credit card required to get started.

Question 3

How much does Wazenta cost?

Accepted Answer

Wazenta offers flexible pricing starting with a 7-day free trial, a Basic Plan for core WhatsApp widget capabilities, and Pro plans for multi-agent routing and FAQ widget automation.

Question 4

Does Wazenta require the WhatsApp Business API?

Accepted Answer

No, Wazenta does not require complex WhatsApp Business API configuration or per-message fees. It links directly to your existing WhatsApp or WhatsApp Business phone numbers via standard deep-linking.

Question 5

Can customers chat with different departments (sales, support) on WhatsApp?

Accepted Answer

Yes! Wazenta Pro includes multi-agent team routing, allowing shoppers to select their preferred agent or department (such as Sales, Customer Support, or Technical Help) directly from the WhatsApp widget menu.

Question 6

Does Wazenta work with Shopify Online Store 2.0 themes?

Accepted Answer

100%! Wazenta is built specifically for Online Store 2.0 theme app embeds, allowing instant 1-click installation from the Shopify Theme Editor without editing liquid theme code.

Question 7

How do I install the WhatsApp button on my online store?

Accepted Answer

Wazenta uses Shopify Theme App Extensions. After installing the app, navigate to your Shopify Theme Editor, click 'Add block' or 'App embeds', and enable the Wazenta WhatsApp Widget. Save your theme changes to go live.

Question 8

What is the 'Price on Request' feature?

Accepted Answer

Price on Request allows high-end or B2B merchants to hide product prices when specific conditions are met (e.g. items priced at $0.00 or custom goods) and automatically show a 'Request Price via WhatsApp' button instead.

Question 9

Can I customize the floating button colors and greeting text?

Accepted Answer

Yes! From the Wazenta App Dashboard inside your Shopify Admin, you can fully customize button background colors, text colors, sizes, positions (bottom-right, bottom-left, top-right, top-left), and greeting tooltips.

Question 10

How do I contact customer support?

Accepted Answer

You can reach the Wazenta support team anytime by emailing wazentasupport@gmail.com. We respond to all merchant inquiries within 24 hours.

Frequently Asked Questions